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UK reviews that praised the company centred on it being very easy and straightforward to switch to the provider and set up an account. 52% of these reviews rate Lumo Energy as ‘excellent’, while 23% rate it as bad. On Trustpilot, customer reviews gave the supplier a rating of 3.4/5. Lumo Energy reviews online were fairly average. Reviews: Was Lumo Energy UK a good company?
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Like Ovo, it is a subsidiary of Imagination Industries LTD, which is a holding company owned by Ovo Energy founder and owner Stephen Fitzpatrick. Lumo Energy UK was actually a sister company to Ovo Energy. When searching for the British supplier, make sure you are on the. In Australia, there is an energy company called Lumo Energy, but it is not connected to Lumo Energy UK. No, Lumo Energy UK was not owned by an Australian company. The supplier started out as an energy comparison site, but after seeing the difficulties its customers encountered with their energy suppliers, it decided to turn its hand to actually being a provider, keeping things simple with its one tariff and app.
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Lumo Energy aimed to install a smart meter in customers’ households no later than 6 months after they made the switch. It had one dual fuel tariff that is exclusively sold online, and managed online or through the supplier’s mobile app. Lumo Energy UK was an online gas and electricity supplier. All former Lumo customers who had outstanding credit balances had their funds transferred over to their new supplier. Ofgem assure consumers that if their supplier closes down, any credit on their account will be protected.